Privacy Policy
1. Introduction
EVEX (“EVEX”, “we”, “our”, “us”) respects and protects the privacy of users of
https://evex.ge and related digital services.
This Privacy Policy explains how we collect, use, store, process, and protect
personal information when users access our Website, book medical services,
communicate with us, or use our digital healthcare services.
By using the Website, you confirm that you have read and understood this Privacy
Policy and agree to the processing of your personal data as described herein.
2. What Information We Collect
Depending on the services used, EVEX may collect and process the following
categories of information:
2.1 Personal Identification Information
full name;
personal identification number;
date of birth;
gender;
citizenship;
contact information (phone number, email address);
address or location information.
2.2 Medical and Health Information
appointment history;
prescriptions and referrals;
laboratory or diagnostic information;
insurance-related medical documentation;
information voluntarily provided regarding medical conditions or healthcare needs.
2.3 Technical Information
IP address;
browser type;
device information;
operating system;
cookies and usage analytics;
Website interaction data.
2.4 Payment Information
If payments are made online, EVEX or authorized payment providers may process:
payment transaction identifiers;
masked bank card details;
billing-related information.
EVEX does not store full payment card details.
3. How We Use Information
We may process personal data for the following purposes:
providing healthcare-related services;
appointment booking and management;
customer support and communication;
identity verification where necessary;
insurance and payment processing;
improving Website functionality and user experience;
statistical analysis and service optimization;
legal and regulatory compliance;
fraud prevention and security monitoring;
marketing communications where consent is provided.
4. Legal Basis for Processing
EVEX processes personal data based on:
user consent;
contractual necessity;
legal obligations;
legitimate business interests;
healthcare service provision requirements under Georgian legislation.
Special category health data is processed only where permitted under applicable law
and necessary for healthcare services.
5. Sharing of Information
EVEX may share information with:
healthcare providers and clinics;
laboratories and diagnostic centers;
insurance companies;
payment service providers;
IT and hosting providers;
governmental or regulatory authorities where required by law.
We share only the minimum necessary information required for the relevant purpose.
EVEX does not sell users’ personal data.
6. Data Retention
Personal data is retained only for as long as necessary:
to provide services;
to comply with legal obligations;
to resolve disputes;
to maintain medical or transactional records where required by law.
Certain anonymized or aggregated data may be retained for analytical or statistical
purposes.
7. Data Security
EVEX applies reasonable technical and organizational security measures to protect
personal data against:
unauthorized access;
loss or destruction;
misuse;
disclosure;
alteration.
However, no digital platform can guarantee absolute security.
8. User Rights
Users may have the right to:
access their personal data;
request correction of inaccurate data;
request deletion where legally permissible;
withdraw consent;
object to certain processing activities;
request restriction of processing;
lodge complaints with the relevant data protection authority.
Requests may be submitted via:
[support@evex.ge](mailto:support@evex.ge)
9. Cookies and Analytics
The Website may use cookies and similar technologies to:
improve functionality;
remember user preferences;
analyze traffic and usage patterns;
improve digital services.
Users may disable cookies through browser settings, although some Website
functions may become unavailable.
10. Third-Party Services
The Website may contain links or integrations with third-party services.
EVEX is not responsible for third-party privacy practices, policies, or content.
Users are encouraged to review third-party privacy policies separately.
11. Children’s Privacy
Services intended for minors may only be used by parents or legal guardians in
accordance with Georgian legislation.
12. Changes to This Policy
EVEX reserves the right to update this Privacy Policy at any time.
Updated versions will be published on the Website with the revised effective date.
Continued use of the Website constitutes acceptance of updated terms.
13. Contact Information
For questions regarding this Privacy Policy or personal data processing: support@evex.ge